Easily Fix Photo App Crashing in Windows 10

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Windows 10 was originally launched in 2014, however was only available as Technical Preview. Since Microsoft changed a lot of things in the new Windows OS, they wanted to test it thoroughly before going for final release.

Fix Photo App Crashing in Windows 10

Windows 10 received lot of praise from users as it improved a lot over Windows 8.1, apart from being available as free upgrade for Windows 8/8.1 users. However, for some people, Windows 10 didn’t leave a good first impression. Reason is bugs. Even an year after its release, there are still some issues that creates lot of problems for Windows 10 users.

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One of these bugs that annoys lot of users is the Photo App crashing in Windows 10. Microsoft introduced a new Photo App in Windows 10, while ditching the old Windows Photo Viewer. Thought it is liked by a lot of people, however, some users have reported problems with the new app like it doesn’t open certain photos and crashes.

windows 10

Some even reported that the Photo app crashes exactly 10 seconds after they open an image into it. This doesn’t stop here. Once users force close the app from the Task Manager, the new Photo app doesn’t even start. Even if it starts, it doesn’t load the image. That causes some un-usual delays and problems, which are quite annoying.

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There are two ways for you to fix or prevent Photo app from crashing in Windows 10. The first method is very common and we recommend to go for it in first place. If that doesn’t work for you, then move on to the 2nd one which is a bit technical. However worry not as we will help you out to get through it and fix the issue.

Steps to Fix Photo App from Crashing in Windows 10

Fix # 01: Restore Default Libraries.

Sometimes, Photo App has the default source set to a source which does not exist like a network path or something. You need to reset it to stop the app from crashing again.

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  1. Open Windows Explorer by press the Windows + E key together.
  2. On the left sidebar, right-click and select Show libraries.
  3. You will see a Libraries folder will appear in the sidebar. Select it.
  4. On the right window pane, you will see different libraries.
  5. Right-click on Pictures library and select Properties.
  6. On the bottom right of the properties window, click on Restore Defaults.
  7. Click on the Apply button and then OK.
  8. Your issue should be resolved by now.

Fix # 02: Repair Photos App package

This fix will repair the Photos app package installed in your system.

  1. Right-click on Start Menu and select Command Prompt (Admin).
  2. Type in powershell and press Enter.
  3. Now type the follow command exactly as it is and press Enter. Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  4. It may take few seconds to process.
  5. After it is finished, restart your system.
  6. You should now be able to open Photos app without crash.

That’s it.

Let us know which method worked for you to fix this annoying Photo App crashing issue in Windows 10 on your PC.

[Total: 0    Average: 0/5]

21 thoughts on “Easily Fix Photo App Crashing in Windows 10”

  1. Worked like a charm! easy instruction, although i freaked out a little when the command started running because it took like 3 minutes to finish and boom normal photo viewer! Thanks 🙂

  2. Neither. Tried the first option, problem remained.
    Tried the second option, and got the following message (sorry for taking up so much space here – I copy/pasted the whole nocando message):

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
    version of this package is already installed.
    Windows cannot install package Microsoft.NET.Native.Framework.1.3_1.3.23901.0_x86__8wekyb3d8bbwe because it has
    version 1.3.23901.0. A higher version 1.3.24201.0 of this package is already installed.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0001-6ff9-67ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0001-6ff9-67ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
    version of this package is already installed.
    Windows cannot install package Microsoft.NET.Native.Framework.1.3_1.3.23901.0_x64__8wekyb3d8bbwe because it has
    version 1.3.23901.0. A higher version 1.3.24201.0 of this package is already installed.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0000-70fa-67ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0000-70fa-67ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
    version of this package is already installed.
    Windows cannot install package Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe because it has version
    14.0.23816.0. A higher version 14.0.24123.0 of this package is already installed.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0000-81fa-67ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0000-81fa-67ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
    version of this package is already installed.
    Windows cannot install package Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe because it has version
    14.0.23816.0. A higher version 14.0.24123.0 of this package is already installed.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0001-9ef9-67ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0001-9ef9-67ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it
    modifies are currently in use.
    error 0x80004004: Unable to install because the following apps need to be closed
    Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0001-be0a-68ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0001-be0a-68ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Windows\Syst…ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF9, Install failed. Please contact your software vendor.
    Windows cannot install package king.com.CandyCrushSodaSaga_1.86.600.0_x86__kgqvnymyfvs32 because the package is
    currently paused. The package must be Staged in order to proceed.
    NOTE: For additional information, look for [ActivityId] ff67b9e1-a3a5-0000-7d12-68ffa5a3d201 in the Event Log or use
    the command line Get-AppxLog -ActivityID ff67b9e1-a3a5-0000-7d12-68ffa5a3d201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : WriteError: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    • Feel free to delete the above overly long comment. Just wanted to let you know what happened when I tried your Fix #2.

  3. Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher version of this package is
    already installed.

  4. 5/20/17 Command Prompt Powershell does not recognize the string “Get-AppXPackage -AllUsers . Neither one of these fixes work on my PC

  5. i am getting an error running the second command

    “Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    An internal error occurred with error 0x80070005. See microsoft.com for help diagnosing app deployment issues.
    NOTE: For additional information, look for [ActivityId] c171ba93-de13-0001-f763-74c113ded201 in the Event Log or use the command line Get-AppxLog -ActivityID
    c171ba93-de13-0001-f763-74c113ded201
    At line:1 char:38
    + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : WriteError: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand”

  6. Fix 1 – no difference. Fix 2 – Made no difference and had to reboot several times as I lost both my keyboard and mouse after applying fix 2

  7. Fortunately both options are working for me.
    This is the message in the event viewer:

    Microsoft.Photos.exe
    2017.39081.15820.0
    59cc392e
    twinapi.appcore.dll
    10.0.15063.674
    ed746311
    c000027b
    0000000000095a86
    3f38
    01d348352296067a
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39081.15820.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
    C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    c6842c6f-516e-488f-a8fd-642142957e92
    Microsoft.Windows.Photos_2017.39081.15820.0_x64__8wekyb3d8bbwe
    App

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